Privacy Policy

Effective Date: April 8, 2025
Company: Grab Ergun Pet Shop
Location: USA
Contact: info@grabergun.com

Our Commitment to Your Privacy

At Grab Ergun Pet Shop, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, communicate with us, or purchase a puppy.

1. Information We Collect

We collect the following information:

  • Contact Information: Name, email, phone, and shipping/billing address

  • Purchase Details: Order history, preferences, communication records

  • Newsletter Signup: Name and email when you opt in

  • Website Usage: IP address, browser info, and pages visited via cookies

2. How We Use Your Data

We use your data to:

  • Respond to inquiries and process orders

  • Ship puppies and provide updates

  • Issue invoices and track purchases

  • Send newsletters if you opt in (unsubscribe any time)

  • Improve website functionality and ad performance

3. Legal Basis for Data Use

We process your data based on:

  • Your consent (e.g., newsletter signup)

  • Contract fulfillment (e.g., placing an order)

  • Legal obligations (e.g., invoicing, complaint handling)

  • Legitimate interest (e.g., customer service improvement)

4. Cookies and Analytics

Our site uses cookies and third-party services like:

  • Google Analytics – To understand website traffic

  • Facebook Pixel – To measure ad performance

  • Hotjar – To improve user experience

You can control cookies via your browser settings. Visit Google, Facebook, or Hotjar to opt out of tracking.

5. Sharing Your Information

We never sell your personal data.

We only share data with:

  • Trusted service providers (e.g., shipping, payment processors)

  • Newsletter services (e.g., Mailchimp, SalesAutopilot)

  • Authorities, if legally required

6. Data Retention

  • Inquiry data: Deleted after 6 months

  • Purchase and invoice data: Kept for up to 8 years (IRS compliance)

  • Newsletter: Deleted upon unsubscription

  • Complaint data: Retained for 3 years

  • Partner communications: Deleted after partnership ends

7. Your Rights

You can:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Request a copy of your data

  • File a complaint with the FTC or your local authority

To exercise these rights, email us at: support@grabergrunpetshop.com

8. Security

We store your data on secure servers and limit access to authorized staff only. While we use industry-standard protections, no system is 100% secure. Please use caution when submitting information online.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Questions?
Email us at info@grabergun.com — we’re happy to help!